Cybersecurity · Agentic SecOps
A 4–6 week onboarding, redesigned to same-day
The guided onboarding, dashboard, and SSO experience net-new MDR clients meet on day one — with every design decision traced to a specific research finding.
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AI · Multilateral / UN
Validating an AI agent for the United Nations
Moderated usability and pilot-validation research for a UN-grounded AI agent — proving where trust is earned, and cutting expert research time by an estimated half.
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Government · Bilingual UX
Federal benefits, findable in two languages
Bilingual research and design for USAGov and USAGov en Español after Benefits.gov was decommissioned — a self-service path millions can actually finish.
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Health · Research & strategy
A pivot from selling products to caring for people
Research with patients and caregivers that helped OneVillage pivot from cancer-community e-commerce to a concierge care-navigation benefit offered through employers.
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Health · Bilingual UX
Cancer support designed for Spanish speakers
Bilingual research and strategy that launched Inova's Mind Over Matter coping-skills program — Mente Sobre la Materia — for Spanish-speaking patients and caregivers, nationwide.
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Fintech · UX strategy
From a one-hour chore to a 15-minute conversation
A research-driven redesign of KeyBank's Financial Wellness Review — reaching 3.8M clients and opening a new wealth-management lead engine.
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Banking · Service design & fraud
Closing the door on branch fraud
Service-design research and an internal UI that standardized in-branch authentication — and removed the manual override that was costing millions.
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Social impact · Digital + physical
Scarves for Healing
The venture I founded for women facing hair loss from cancer treatment — a physical product line and the digital brand and storefront around it, designed end to end.
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