Inova Life with Cancer · Health · 2023

Making cancer support feel like it was made for Spanish speakers, not translated for them.

Mind Over Matter is Inova Life with Cancer's psychoeducational program that teaches coping skills from diagnosis through survivorship. I led the UX research and strategy to launch it for Spanish-speaking patients and caregivers — interviews, market fit and comparative research, the program structure, and its tone and communication.

Organization
Inova Life with Cancer · contract
Role
Bilingual UX Researcher & Strategist
Timeline
2023
Scope
Interviews · Comparative research · Program & tone
The problem

Supportive care is too often only available in English. Inova wanted to offer Mind Over Matter to Spanish-speaking patients and caregivers, and a direct translation wouldn't meet them where they are.

What I did

Interviewed Spanish-speaking patients and caregivers, researched market fit and how other organizations had launched Spanish cancer programs, and shaped the program's structure, tone and communication for Spanish-speaking audiences.

The impact

Mente Sobre la Materia launched as a free, virtual, five-week program in Spanish, open to participants anywhere in the country, and grew into a facilitator training program that brings it to other organizations.

Virtual program in Spanish, free to join
5 weeks
Facilitator training built from it
3-day
Reach
Nationwide
join from anywhere
Designed for
Caregivers
included from the start
01Context

Proven support, available in only one language.

Mind Over Matter teaches coping skills for the emotional and physical challenges of cancer. A quality-improvement project at Inova Life with Cancer (2018–2020) found it significantly reduced anxiety, depression and physical symptom severity. But like much supportive care, it was only available in English.

How might we design Mind Over Matter so Spanish-speaking patients and caregivers feel it was made for them, not translated for them?

The question that framed the work
02Research

Listening first, then looking outward.

The work started with the people it was for, then widened to how similar programs had succeeded elsewhere.

Method

UX interviews

Conversations with Spanish-speaking patients and caregivers about how they experience a diagnosis, where they look for support, and what makes a program feel trustworthy.

Method

Market fit

Whether and how a Spanish program would reach its audience: format, timing, channels, and what would help people commit to five weeks.

Method

Comparative research

How other companies and nonprofits had launched Spanish-language programs for cancer patients and caregivers, and what worked.

Method

Caregivers as an audience

Family plays a central role, so caregivers were designed for from the start, not added later.

03Insights

Culture, family and trust shape how people seek support.

Four insights shaped every decision about how the program would look, sound and reach people.

✎

Translation isn't enough

Content had to be adapted in tone and examples, not just translated word for word.

♡

Family comes with the patient

Caregivers and loved ones are part of the journey and needed a place in the program.

❉

Trust through community

A familiar, community-based partner made it easier for people to take the first step.

◷

Access matters

Evening, virtual and free sessions removed barriers of time, travel and cost.

04Program design

Structure, tone and communication for Spanish-speaking audiences.

The research became a concrete program — how it's structured, how it sounds, and how people hear about it.

Structure

Five weekly sessions

Five 90-minute sessions, each building new coping tools, with relaxation exercises and concepts from cognitive-behavioral and acceptance-and-commitment therapy.

Tone

Warm, direct, hopeful Spanish

Language that speaks to the big feelings after a diagnosis — fear, worry and sadness.

Communication

Bilingual outreach

A clear invitation to plan for all five weeks, with a phone number to call and a QR code to register.

Partnership

Community partner

Launched in partnership with Duelo Latino, with bilingual facilitators.

Mente Sobre la Materia
Mente Sobre la Materia — the Spanish program
05Impact

From one program to a model others can use.

Mente Sobre la Materia launched as a free, virtual program Spanish speakers can join from anywhere in the country. The work then became the foundation for a three-day virtual facilitator-training program that prepares bilingual mental-health professionals to offer it in their own communities — with bilingual manuals, slides, participant materials and relaxation recordings.

Reach

Free & virtual

Open to Spanish-speaking patients nationwide.

Audience

Designed for families

Patients and caregivers both have a place.

Proof

Piloted beyond Inova

Adapted with Parkland Hospital in Dallas.

Scale

A training program

Other organizations can now bring it to their communities.

Every patient deserves access to the support they need, in the language they feel at home in.

Let's grow something

Serving communities in more than one language?

I research and design programs that feel made for people, not translated for them — starting in the language they feel at home in.